Each Vamoose cycle is warranted against defects in materials and workmanship for all original equipment as identified below. The warranty applies to the original owner only and is non-transferable.

Please scroll to the bottom of this page for the link to our warranty form.

LIMITED WARRANTY

Every new Vamoose cycle comes with a warranty for the original owner.

This limited warranty applies only to the original owner of the bicycle and is not transferable to subsequent owners. The original owner must register his/her bike within 90 days from the date of purchase with Vamoose at (https://registration.vamoosecycle.com/registration/) to participate in the Vamoose Warranty program. Upon successful completion of the online registration, the customer will receive an email confirmation for their records.

The limited warranty applies to all new cycle frames and framesets purchased from and assembled by an Authorized Vamoose Cycle dealer. The warranty is limited to the repair or replacement of component parts; however, the warranty does not cover labour for the repair or replacement.

This limited warranty is void if the bicycle is subjected to abuse, neglect, improper repair, improper assembly, lack of proper maintenance according to the owner’s manual, alteration, modification, installation of incompatible parts, corrosion, an accident or other abnormal, excessive, or improper use. This limited warranty is void if the bicycle is used in a commercial application, rental, or bike-sharing program.

LENGTH OF WARRANTY

Every cycle has a useful product lifespan. This limited warranty is not meant to suggest or imply that the frame or components can never be broken or will last forever. This limited warranty covers manufacturing defects that occur within the normal lifespan and use of the product.

1. ELECTRICAL SYSTEM COMPONENTS: 1 YEAR
    a. Motor: Drive error
    b. Battery: No power supply, power error
    c. Controller: Error codes, not working
    d. Charger: No longer charging, incorrect charger
    e. Display: Performance failure, error codes
    f. PAS: Sensor failure

2. FRAME AND MECHANICAL COMPONENTS: AS STATED INDIVIDUALLY
    a. Frames: Desoldering and breakage (external force impact, man-made damage not included): 3 Years
    b. Handlebars, stem, rims and spokes: 1 Year
    c. Front Fork: Manufacturer standard
    d. Brake System: Manufacturer standard - 6 months
    e. Derailleur: Manufacturer standard - 6 months
    f. Other parts: 6 months

filing a warranty claim

At Vamoose, we strive to ensure your e-bike performs at its best. If you encounter any issues covered under our warranty, follow these simple steps to file a claim:

Step-by-Step Guide Gather Your Information
1. Ensure you have completed the registration of your cycle. If you haven't, please fill out the registration form first (https://registration.vamoosecycle.com/registration/).
2. Prepare a description of the issue you’re experiencing.
3. Take clear photographs of the defect or damage. Or, a video if it better describes the issue.
4. Submit your claim and upload your information through our warranty form (available in the link below).

If you have any issues with this process, contact our customer support by phone at 825.480.5050, or by email to hello@vamoosecycle.com.

Our customer service team will review your claim and may request additional information if needed. Once your claim is approved, we will inform you of the next steps, which may include shipping the defective part or bringing your e-bike to an authorized service center. Resolution

Depending on the nature of the issue, we will repair or replace the defective part. We aim to resolve all warranty claims promptly to get you back on the road as soon as possible. Important Notes Ensure your eBike is registered within 30 days of purchase to activate the warranty. Our warranty covers manufacturing defects and does not include damage from misuse, accidents, or normal wear and tear. For full warranty details, please visit our Warranty Information Page. Need Help? If you have any questions or need assistance with the warranty claim process, please don’t hesitate to reach out to our customer service team. We are here to help!